Frequently Asked Questions

How do I schedule delivery after I order?

Upon receipt of your order, a member of our customer service team will contact you to schedule delivery of your new mattress(es) during our normal business hours.  Typically 1-2 business days will be required to construct your new mattress before it is available for delivery.

What is your delivery area?

Our online store is set up to accommodate our delivery area of a 40-mile radius from our La Grange Highlands location. If you receive a notification that you are outside of our local delivery area, please call us so that we can make arrangements.

How do your mattresses compare to major brands?

We strive to offer mattresses that are handcrafted with the highest quality materials at the lowest prices. We purchase our innersprings and comfort layers from the same distributors as major manufacturers. We choose the most durable innersprings and heaviest weights of foam available in the industry. The quality of our mattresses surpasses the quality of other companies’ mattresses at each price level.

How are you different than major manufacturer retailers?

We hope to educate you about our mattresses and offer a no-pressure atmosphere. Our salespeople will guide you to choose the best mattress for you and your budget.  We invite you to tour our on-site factory where we handcraft your mattress to your specifications.

How can your mattresses be so affordable?

We cut out the middleman by making our mattresses on site. We employ only a few key people that have been trained as mattress makers, delivery, and sales people. We do not support separate headquarter buildings, or executive salaries. We own our retail store buildings and therefore do not pay high rents. We are happy to pass these savings on to you.

How long does it take to get a mattress built and delivered?

Average turn around is 2 to 3 business days for a mattress built to order. We like to customize your mattress for you. Some of our popular models for children and guest beds are in stock and available for immediate delivery.  

Why do you think it is important to offer two-sided mattresses when other companies do not?

Quality Sleep Shop offers many two-sided mattresses, which give you the option to flip your mattress and extend its life. Most major brand mattresses are upholstered on only one side. This is a cost saving practice that is not always practical for our customers.

How good is your guarantee? Each of our mattresses comes with a full guarantee that is non-prorated. Please see our warranty for more information.  

How does your 100 Night Comfort Guarantee?

We want to make sure you are happy with your new mattress for years to come. Quality Sleep Shop offers a 100 Night Comfort Guarantee on each mattress we make.  Should you require adjustments to your mattress within the first 100 nights of ownership due to comfort issues, contact our store to discuss your options.  Handcrafted items made by Quality Sleep Shop are subject to a $99 return or exchange fee per item.  Adjustable bed bases are sold final-sale and are non-returnable.  Click here for more information.

There are so many choices on the market today. What kinds of mattresses do you offer?

We offer a wide range of beds from traditional innerspring, all natural latex, organic and cutting-edge foam mattresses.

Are your mattresses tested for flammability?

Yes. Our mattresses are compliant with government issued flammability tests 1633 and 1632.

Will you remove my old mattress?

We cannot take away old mattresses. However, our drivers are happy to move your old mattress to another room in your home, to your garage, or even carry it out to your curb. Garbage services will dispose of old mattresses and box springs.

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